Who We Are

Forward-climb operates as an educational technology company based in Thailand, focusing on JavaScript programming education. We're located at หมู่ที่ 14 146/3, Suk Sawat Rd, Phra Pradaeng District, Samut Prakan 10130, Thailand.

When you interact with our learning platform, we become responsible for protecting your personal information according to Thailand's Personal Data Protection Act (PDPA) and international privacy standards.

Information We Collect

• Name and email address when you register for programs
• Phone number for course-related communication
• Educational background and programming experience level
• Payment information processed through secure third-party providers
• Messages and feedback you send through our contact forms

• Learning progress and completion rates on our platform
• Time spent on different coding exercises and tutorials
• Device information and browser type for technical support
• IP address and general location for security purposes
• Website usage patterns to improve our educational content

How We Use Your Information

Your personal information helps us deliver quality JavaScript education and support your learning journey. Here's how we use it:

• Provide access to our learning platform and course materials
• Track your progress and customize learning recommendations
• Send important updates about your enrollment and course schedules
• Process payments and maintain billing records
• Respond to your questions and provide technical support
• Improve our courses based on learning analytics and feedback
• Send occasional educational content that might interest you

We base our data processing on several legal grounds under Thailand law, including contract performance, legitimate business interests, and your explicit consent for marketing communications.

Information Sharing and Disclosure

We don't sell your personal information to anyone. However, we may share limited information with trusted partners who help us operate our educational platform:

• Payment processors who handle course fees securely
• Email service providers for course communications
• Cloud hosting services that store our learning platform
• Analytics tools that help us understand learning patterns

We may disclose information if required by Thai law, court orders, or government requests. We'll notify you when legally possible if this occurs.

Your Privacy Rights

Under Thailand's Personal Data Protection Act, you have several important rights regarding your personal information:

To exercise these rights, email us at help@forward-climb.com with your request. We'll respond within 30 days and verify your identity before making changes.

Data Security Measures

Protecting your information is a top priority. We implement multiple security layers to safeguard your personal data:

• SSL encryption for all data transmitted to and from our platform
• Secure data centers with physical and digital access controls
• Regular security audits and vulnerability assessments
• Limited employee access based on job requirements
• Strong password requirements and account monitoring
• Automatic logout after periods of inactivity

Data Retention and Deletion

We keep your personal information only as long as necessary for educational purposes and legal compliance:

• Account information: Retained while your account is active, plus 3 years after course completion
• Learning progress data: Kept for 5 years to support transcript requests and skill verification
• Payment records: Maintained for 7 years as required by Thai tax and accounting laws
• Marketing communications: Stored until you unsubscribe or request deletion
• Support communications: Kept for 2 years to maintain service quality

After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion, though this might affect our ability to provide certificates or transcripts.

International Data Transfers

Some of our technology partners operate servers outside Thailand. When we transfer your data internationally, we ensure adequate protection through:

• Contracts requiring equivalent privacy protection standards
• Certification under recognized international privacy frameworks
• Regular audits of international partners' security practices
• Data minimization to transfer only essential information

Most of your learning data stays within Thailand or moves only to countries with strong privacy laws like those in the European Union.

Cookies and Tracking

Our website uses cookies to enhance your learning experience and remember your preferences. We use several types:

These keep you logged in and remember your course progress. They're necessary for the platform to function properly.

Help us understand which parts of our courses are most helpful so we can improve the learning experience.

Remember your settings like preferred programming examples or notification preferences.

You can control cookie settings through your browser, though disabling essential cookies might affect platform functionality.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.

Minor updates like clarifying existing practices might not trigger individual notifications, but we'll always update the "Last Updated" date at the top of this policy.

Continuing to use our services after policy updates means you accept the revised terms.